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Support Request: Zebra Barcode reader in SK

Description

Good morning, I installed a plug & play barcode reader (Zebra LS1203) and it works perfect inside my application in Windows (browser and AS400 simulation). When I test the functionality in SK in test mode everything works fine but when I start SK (Start Once and Custom mode) the reader doesn't work anymore. I execute SK with an administrator user of mine domine.
Can you help to solve this problem?
Thanks in advance
Edoardo

Answer: (1)

Re: Zebra Barcode reader in SK 8/6/2020 12:37 PM
Hello,

the LS1203 uses keyboard emulation to communicate with the PC. There is nothing special to it.

Make sure that you did NOT add the device as an Input Device in the configuration of SiteKiosk UNLESS you want to use it with the SiteKiosk Object Model. If you do not want to use it with the SiteKiosk Object Model there is no need to add the device to the configuration of SiteKiosk. If you add it, the device is blocked for other usages and you MUST use the SiteKiosk Object Model to access it (https://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?devices.htm).

Also make sure that the prefix/suffix values of the reader are not configured to something that is blocked by the system critical key combination settings of SiteKiosk under Access/Security in the configuration editor.