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Support Request: SiteKiosk down

Description

hello, Atea Finland has managed our SiteKiosk before but now they tell us to turn to you. Apparently we need a password to restart the kiosk.

Answer: (1)

Re: SiteKiosk down 8/25/2020 3:06 PM
Hello,

The screenshot displays the so-called emergency screen that loads if SiteKiosk was restarted by the software watchdog (or for any other reason) 10 times in 1200 seconds.
To leave the emergency mode you can use the logoff button on screen (or press ESC) and enter the general password.
Further information here: https://www.provisio.com/en-GB/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=25180

If that doesn’t help you may check this FAQ:
https://www.provisio.com/en-GB/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=364

Regards,
Michael Olbrich