Company Christmas Holidays
North American Headquarters in Miami, USA: Dec 25, 2015, Jan 1st 2016
European Headquarters in Muenster, Germany: Dec 21, 2015 until Jan 03rd 2016
Limited support is available during this period.
We at PROVISIO wish you Merry Christmas and a Happy New Year!

 

Support Request: Wildcard for accessing all files under a folder

Description

Having an issue viewing a page on a website. From what I have been able to figure out the site is downloading and launching an htm file from a temporary internet files folder but the url filter is blocking access to the htm file. I would need a way to allow access any files and folders under a specific directory. Below is the error from the log. Any suggestions?

[SiteKiosk] Notification: According to the surf area rules the navigation to file:///C:/Users/mis/AppData/Local/Microsoft/Windows/INetCache/IE/ZB3MZCTK/partStatement_ViewStatementDetailEvent[1].htm was canceled.

Answer: (3)

Re: Wildcard for accessing all files under a folder 9/1/2020 4:00 PM
Hello,

Thank you for your inquiry. You may have three options to choose from since, the web page delivers a htm file as download:

1. (Best advised) In SiteKiosk configuration, switch to Chrome Browser skin, allow Downloads and add a File Action rule that the downloaded htm file will be opened in SiteKiosk.

(Last two, if you want continue using an IE based skin)
2. Edit the “DownloadManager.xml” at “C:\Program Files (x86)\SiteKiosk\Xml” and make SiteKiosk to copy the HTM to the download folder by changing this line:
<extension name='htm' download='1' open='2'/>
To to this:
<extension name='htm' download='2' open='2'/>

3. In SiteKiosk configuration, add a new entry to the Surfing Area settings (URLs/Paths) that allows the access to the cache IE path.
Example: -
Protocol: file://
URL: C:/Users/<your expected user>/AppData/Local/Microsoft/Windows/INetCache/IE/*
Access to this URL: Granted

Best regards,
Andre.
Re: Wildcard for accessing all files under a folder 9/1/2020 7:20 PM
Thanks Andre. I went with your first suggestion and was able to get past the filter error but now I get the following error: “A fatal error has occurred. Check nohup for error details.”
I looked up nohup and saw some people suggested adding the affected site to trusted sites but that doesn't seem to help. I also tried your last two suggestions and get the same results using IE. I have verified outside of Sitekiosk the PC is able to load the page properly. Any other suggestions would be greatly appreciated.
Re: Wildcard for accessing all files under a folder 9/1/2020 8:30 PM
Hello,

Thank you for your findings. It seemed that the error message you received was from the website itself and might be related to a compatibility issue. Can you test the website outside of SiteKiosk with the Chromium CEF (81.0.4044.138 Windows 32 Bit) test application -

(Download the file, unzip 2 times [Opensource 7-zip can be used] and run the cefclient.exe found in the "Release" folder):

http://opensource.spotify.com/cefbuilds/cef_binary_81.3.10%2Bgb223419%2Bchromium-81.0.4044.138_windows32_client.tar.bz2

I found an online article from a few years back of a similar situation where an individual could not see his financial statements in one browser versus another. Though I cannot fully depend on this article, it adds perspective to the issue you are having: https://support.mozilla.org/en-US/questions/965427

Please report what you have experienced using the CEF app. I would like to know if the web page will open in the browser or force a file download. For example in the CEF app, clicking on a PDF link will open the PDF document right away instead of downloading the file.

Best regards,
Andre.