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Support Request: Stuck on White loading screen

Description

We have an installation stuck on the white loading screen, the screen with the safe image. The Control-Alt-F8 does not break out of it. Rebooting it does not help. I need to get into the machine so I can reload.

Answer: (1)

Re: Stuck on White loading screen 9/2/2020 10:51 PM
Hello,

Thank you for your inquiry. An email with more detailed instructions will be sent on how to exit from Auto Start. In general, there is no known issue with SiteKiosk to cause this action on itself. You may need to check with your security applications/settings to allow SiteKiosk to run. Review any recent changes to your group policy or domain network.

Otherwise, once access is restored, you can check the Windows Event Viewer logs for any error messages or alerts. Or try running SiteKiosk with a new configuration file with default settings. If none of those would help, you could send a copy of these files to us for review:

-Configuration - C:\Program Files (x86)\SiteKiosk\Config (*.skcfg files)
-Log files - C:\Program Files (x86)\SiteKiosk\Logfiles (yyyy-mm-dd.txt files)
- A zip file of SiteKioskNG.log - C:\Users\<your running user>\AppData\Local\Temp (generates when SiteKiosk runs.)
-Windows Event Viewer logs.

Best regards,
Andre.