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Support Request: Accessing Siteremote.net

Description

Using the correct username and password but not allowing access. Please advice

Answer: (4)

Re: Accessing Siteremote.net 9/28/2020 6:39 PM
Hello,

Thank you for your inquiry. There is not a team currently registered at siteremote.net for your organization. If a license is expired for more than a couple of months, the team will automatically be deleted. Your most recent SiteRemote Cloud license is still valid and can be activated at www.siteremote.net. You will need to click the Free 30-day trial account button at www.siteremote.net to set up a new team and then register your SiteKiosk systems with the new team account. Please contact us at sales-america(at)provisio.com for additional questions about your license information.

Best regards,
Andre.
Re: Accessing Siteremote.net 9/28/2020 7:38 PM
So you are telling me we need to re-establish the whole site for our Kiosks? This is not real is it?
Re: Accessing Siteremote.net 9/28/2020 8:10 PM
Hello,

Sorry for any inconveniences that you may have experienced. Before the deletion happens, you would have received email warnings and other warnings on www.siteremote.net website. Generally, you have 60 days before the data is deleted if there are no active licenses under the SiteRemote team account (with your login, you can add other users that share your licenses). For example, if you are still seeing these warnings after you purchased your license, this means that your new license was not applied to your SiteRemote team account. These instructions are also included in the final confirmation email where you would receive a copy of your licenses.

Sincerely,
Andre.
Re: Accessing Siteremote.net 9/28/2020 8:37 PM
That makes me feel better.