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North American Headquarters in Miami, USA: Dec 25, 2015, Jan 1st 2016
European Headquarters in Muenster, Germany: Dec 21, 2015 until Jan 03rd 2016
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Support Request: Invalid License

Description

I was doing routine maintenance on our Kiosk and in the SiteKiosk Configuration application there was a notification that there was an updated version available. I performed the update and now my installation of SiteKiosk is an "Unregistered Version". When I attempted to apply our license I received a notification that it was invalid. Please let me know what I need to do to register our Kiosk software.

Answer: (1)

Re: Invalid License 10/7/2020 10:26 PM
Hello,

Thank you for your inquiry. To clarify what happened, in order to update SiteKiosk to the newest version, your license will need to be less than a year old. In your case, you would have two options. You could reach out to our Sales Team (http://www.provisio.com/web/us/company/contact) or purchase online a version update or annual maintenance. Second, you could backup your configuration files and reinstall your previous version. You can find your previous version here: https://www.provisio.com/en-GB/Downloads/VersionHistory.aspx. And you can view the dates of your license purchases (support and updates for 12 months) in My Account >>My Licenses to match the release date of the previous version.

Note: Please read this article if your previous version will be less than 9.7 build 5324 - https://www.provisio.com/en-GB/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=25283

Best regards,
Andre.