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Support Request: Doesn't load

Description

Sitekiosk won't load see attachment, it also says "SiteKiosk for security reasons this action is not allowed"


How can I fix this to start kiosk, also do you have remote support to help get this solved?

Thanks
Tom

Answer: (2)

Re: Doesn't load 11/6/2020 3:24 PM
Sitekiosk won't load see attachment, it also says "SiteKiosk for security reasons this action is not allowed"


How can I fix this to start kiosk, also do you have remote support to help get this solved?

Thanks
Tom
Re: Doesn't load 11/6/2020 3:46 PM
Hello,

Thank you for your inquiry. The error "SiteKiosk for security reasons this action is not allowed" is a side effect of this error "Unable to sign into this account". This is a known issue and happens due to changes made in a Windows Update from February 2020. The fix had been incorporated into SiteKiosk starting version 9.7 build 5324 and onwards. Those who have older versions will need to reinstall SiteKiosk and run the useraccesspatcher.exe program just once before Auto Start is selected and again IF the default settings of the restricted user were to be reloaded (System Security Manager>>Unprotect/Protect): https://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=25283 .

Please note support is only provided for the most recent version of SiteKiosk. Remote support is not part of our standard services.

Best Regards,
Andre.