Company Christmas Holidays
North American Headquarters in Miami, USA: Dec 25, 2015, Jan 1st 2016
European Headquarters in Muenster, Germany: Dec 21, 2015 until Jan 03rd 2016
Limited support is available during this period.
We at PROVISIO wish you Merry Christmas and a Happy New Year!

 

Support Request: Computer

Description

Our kiosk is not working and says that we need to reach out to support on this website. It was asking for an emergency password and saying we would be redirected to windows.

Answer: (1)

Re: Computer 1/11/2021 10:20 PM
Hello,

Thank you for your inquiry. You can find more information on the Emergency Screen here: https://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=25180 . Basically, you can only unlock the kiosk with the master password. The master password is provided when you purchased your license and is available to you online at www.provisio.com.

Best regards,
Andre.