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Support Request: Billing Failed - Billing Interupted


I'm using a card present account and I'm getting the "Billing was interrupted because an error occured while transmitting your data" I found a previous article saying that it was because the card wasn't reading track 2, I found that in the logfile as well. I have a keyboard emulated MagTek usb reader. Heres an example number as dumped into notepad %B###....^LAST/FIRST^###...?;###...=###...?
Settings for my card reader (MagTek Mini Swipe 21040108 3 Track)

Track 1 Shift 5 ^Shift ^5
Track 2 ; ^;
Terminator Shift / ^Shift ^/
Also tried Shift 2 ^Shift ^2 for the other track 2 sentinel just in case

Heres the data from Magteks app dev for this card reader.
Tk1 SS = % (7-bit start sentinel)
Tk2 SS = ; (ISO/ABA 5-bit start sentinel)
@ (7-bit start sentinel)
Tk3 SS = + (ISO/ABA start sentinel)
# (AAMVA start sentinel)
& (7-bit start sentinel)
ES = ? (end sentinel)
CR = (carriage return) (0D hex)

The card reads/tests fine but for some reason when I use the settings above it still comes up with this error.
I've talked to already and they say its an API problem, as seems to be obvious from the log files.

So what am I doing wrong?

Sorry, if this is a duplicate, it didn't appear in my support req list.

Answer: (4)

Re: Billing Failed - Billing Interupted 5/8/2007 6:25 PM
Another problem is this error occurs if you manually enter the data as well. I'm sure this isn't intended by why is the option for manual input available when you select "Card Present"? Or is it intended and just doesn't work right?
Re: Billing Failed - Billing Interupted 5/9/2007 5:23 PM

I'm sorry but unfortunately our developer team has determined that there is a problem with if you have a card present account selected.

They have fixed it and the fix has been integrated in the RC1 version of SiteKiosk 6.6 that was just published on our website.

Please NOTE:
This is not the final version of SiteKiosk 6.6 therefore please keep in mind to test this version on one machine before installing it on all.

Michael Olbrich
Re: Billing Failed - Billing Interupted 12/21/2010 7:24 PM
I have the same issue and installed the link but that didnt fix my problem help,,,
Re: Billing Failed - Billing Interupted 12/22/2010 9:36 AM

Currently there is no known issue. Make sure you use the latest SiteKiosk version (currently 7.7.313) and choose the correct account setting (matching the account you did setup at Authorize net).

Also check if you have configured everything like described in the SiteKiosk help installed with SiteKiosk and available online:

Michael Olbrich