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Support Request: Remote Desktop error 'Microsoft RDP Client Control is not installed'

Description

When I try to start Remote Desktop from within SiteRemote, I get another window open, with the text -

Remote desktop is not currently available because

Microsoft RDP Client Control is not installed.


Any suggestions?

Answer: (4)

Re: Remote Desktop error 'Microsoft RDP Client Control is not installed' 7/11/2007 12:28 PM
Hello,

Microsoft RDP is part of the Windows system (Windows XP SP2).

Seemingly you haven’t enabled RDP on your client system. To do so use the SiteRemote job template “Enable Remote Desktop (XP Pro SP2)”.

This job enables the Remote Desktop for XP Pro SP2 terminals and creates a secure environment to use it.

Regards,
Michael Olbrich
Re: Remote Desktop error 'Microsoft RDP Client Control is not installed' 7/12/2007 2:14 AM
RDP is already running on the client, and I can remote desktop to it from the local LAN without any problems.
Re: Remote Desktop error 'Microsoft RDP Client Control is not installed' 7/12/2007 2:14 AM
... and I have also run the enable job successfully from SiteRemote
Re: Remote Desktop error 'Microsoft RDP Client Control is not installed' 7/12/2007 10:13 AM
Hello,

the Remote Web Workplace requires the Microsoft Remote Desktop ActiveX Control.
Your browser's security settings or another security application may be preventing you from downloading ActiveX controls.

Adjust these settings and try to connect again.

The Microsoft Remote Desktop ActiveX Control is not a special SiteRemote feature but a feature provided by Microsoft.

Here is a Microsoft article about the Remote Desktop Web Connection in Windows XP:
http://support.microsoft.com/?scid=kb%3Ben-us%3B284931&x=19&y=12

Regards,
Michael Olbrich