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Support Request: Migrating SiteRemote

Description

I am migrating my siteremote server to a new windows 2003 server and was wondering if I could get the newest version of the software and what I need to do to license it correctly? Do you need a new .pub file from me?

Answer: (3)

Re: Migrating SiteRemote 7/12/2007 1:39 PM
Hello,

SiteRemote Server licenses are covering one server machine and are therefore bounded to the server where you send us the .pub key from. The .pub keys include information about the server you are using. Of course you can set up this machine again or reinstall, upgrade SiteRemote. In this case you have to provide us with a new .pub key. If the .pub key is from the same machine then we will provide you with a new license key. If it is not then we have to make sure that you are not using your old license anymore.

So, if you move SiteRemote to another server then we need in addition the following information:
a) IP address and domain name of your old installation
b) IP address and domain name of your new installation

Please provide us with these information together with your new .pub key.

Regarding upgrades: The upgrade from 1.5 to 2.0 is free of charge. Customers can download the latest SiteRemote Server Version from our webpage (www.provisio.com/download/). If you upgrade then you normally do not need a new license key.

Regards,
Michael Olbrich
Re: Migrating SiteRemote 7/12/2007 2:10 PM
Maybe I am missing something, but I do not see a download for Siteremote other than PDF files when I go to:

http://www.provisio.com/download/
Re: Migrating SiteRemote 7/12/2007 4:31 PM
Hello,

unfortunately I added a wrong link.

You can request the download link for the latest SiteRemote Server Version on our webpage at
http://www.provisio.com/en-US/Downloads/Download.aspx?ItemId=117

Regards,
Michael Olbrich