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Support Request: Printing too far over left margin

Description

In Sitekiosk mode only all pages printed are toofar to the left cutting of more than an inch of print.

I have checked every rint setting I can find but I am unable to correct this problem.

All prints from IE 7 work fine.

I cannot find where to change this. Please help.

Thanks

Paul

Answer: (5)

Re: Printing too far over left margin 7/12/2007 10:43 AM
Hello,

as this is a user dependent page setup setting in the Internet Explorer it has to be adjusted in the IE settings in the SiteKiosk user account.

To get access to the IE setting in the SiteKiosk user account proceed as follows:

1. Set the System-Security-Manager to "Unprotected"
2. Login as SiteKiosk user (default password "provisio")
3. Check or change your settings
4. Logout
5. Login as Administrator
6. Set the System-Security-Manager to "Protected"


Regards,
Michael Olbrich
Re: Printing too far over left margin 7/13/2007 1:11 AM
I have already changed the Print settings and printed test pages fine from the Limited User Account.

As I said it prints fine until the Sitekiosk software is running. - any other suggestions

I have been working with this software for over a year with and now have 10 licences but this is the first time I have come accross this. The print settings had not been changed at all.

I restored the computer back to 1st June 07 but it still has the same problem and the site tells me this has only started in the last week and they reckon they haven't changed anything.

Confused

Paul
Re: Printing too far over left margin 7/13/2007 11:25 AM
Hello,

as SiteKiosk is using the margins of the Internet Explorer, did you check the setting for the margins in the "Page Setup" of the Internet Explorer.

In RunOnce" mode SiteKiosk is using the IE margin settings of the user actual logged in user but in "Autostart" mode SiteKiosk is using the IE "Page Setup" settings of the SiteKiosk user.

Therefore please setup the margins in the IE for the SiteKiosk user like I already have described in my previous answer.

Regards,
Michael Olbrich
Re: Printing too far over left margin 7/13/2007 12:23 PM
What Paul is saying is that he has tried printed under the limited XP user account and the problem has not occured when normally printing with IE, so that being said then the IE margin settings must be in order for it to be printing out properly . He has then said that when he has executed SK (under the same XP limited user account) that the problem is then occurring ....
Re: Printing too far over left margin 7/13/2007 3:27 PM
Hello,

as SiteKiosk is using the printing function of the IE (MS Internet Explorer Web browser Control) SiteKiosk is just using the margin settings of the IE and this will work correctly. You only have to consider that this setting is user dependent.

Otherwise you should send me a step by step guide to reproduce this issue.

Regards,
Michael Olbrich