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North American Headquarters in Miami, USA: Dec 25, 2015, Jan 1st 2016
European Headquarters in Muenster, Germany: Dec 21, 2015 until Jan 03rd 2016
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Support Request: Implementation

Description

We have 2 Kiosks for employee use, one seems to be properly registered and the other is not. They are on version 6.2 Build 51. The employee who started the implementation has left the organization and I need to complete the task. I would like to finish implementing these machines by properly registering them and upgrading them to the latest release of your software. Are we under a support contract with you? Can you provide me our registration information? Thanks

Answer: (2)

Re: Implementation 7/19/2007 5:13 PM
Hello,

in this case please contact our sales department via e-mail: sales-europe(at)provisio.com

Regards,
Michael Olbrich
Re: Implementation 7/19/2007 5:16 PM
General Notes on Support for SiteKiosk


We will provide FREE support with respect to all aspects that directly concern the SiteKiosk software:
- Download of the software
- Installation of SiteKiosk
- Configuration of the software
- Updates and upgrades
- Bugs in the software
- Installation of the hardware we provide
- Problems with respect to the hardware we provide

When we will NOT provide support

Please understand that we cannot provide support with ...:
- Setting up an ordinary Windows dial-up connection
- Setting up your PCs
- Setting up and configuring third-party hardware
- Using third-party applications with SiteKiosk
- Creating new browser skins for SiteKiosk (however, on request, we will create the browser skin you desire at cost)
- Creating your own HTML pages
- Creating scripts
- Programming with the SiteKiosk Object Model
- Creating your own touchscreen skins
- Creating keyboard mapping files