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Support Request: System ScreenSaver deactivated by SiteKiosk welcome screen

Description

Dear Sir,

We managed (but dont knwo exactly how) to fire Nordea ScreenSaver without problems.

We have two remaining problems with SiteKiosk Software that could block the client acceptance of the whole solution, so please try to help us to solve them ASAP.

1. After firing the System ScreenSaver (the Nordea ScreenSaver configured at OS level), after few minutes the initial SiteKiosk widdow apprears, deactivates the ScreenSaver and remains in the task bar, but when I click it, it disappears and I cannot see what exclty the windows is - this is the main blocker of our solution,

2. When dialog widnow is displayed informing the user about forbidden download, we cannot close this dialog with the button "Close" (in polish wersion "Zamknij") but only using the standard X button in upper-right corner of the window.

sincerely

Senior Specialist
Projekty Bankowe Polsoft sp. z o.o.
e-mail: aleksander.grzebyta(at)pbpolsoft.com.pl
phone +48 61 8 599 206
mobile +48 508 021 806


-----Original Message-----
From: Thorsten Abdinghoff [mailto:thorsten.abdinghoff(at)provisio.com]
Sent: Monday, July 23, 2007 12:57 PM
To: Aleksander Grzebyta
Subject: AW: SiteRemote Personal Edition Trial Needed


Dear Mr. Grzebyta,



could you please describe what your actual problem is? Is the screensaver not running or do you get an error message or something else?



Do not hesitate to ask me if you have any further questions.

Best regards,

Thorsten Abdinghoff
Technical Sales Manager


PROVISIO GmbH, Corrensstr. 80, 48149 Muenster, Germany
Phone: +49 (251) 846924-0, Fax: +49 (251) 846924-10
Register No.: HR 4970

Answer: (6)

Re: System ScreenSaver deactivated by SiteKiosk welcome screen 7/30/2007 2:01 PM
It seems that the first problem I described is connected with "Automatic Process Restart" in "Management/Maintenance" configuration of SiteKiosk. I disabled it manually in configuration file, however two further problems arise:

a) The problem will be back if we will need this options to bo activated,
b) The SiteKiosk configuration utility swotch this option to "true" every time I enter to configure anything else in configuration utility.
Re: System ScreenSaver deactivated by SiteKiosk welcome screen 7/30/2007 3:05 PM
Hello,

if you want to use the Windows screensaver AND the SiteKiosk screensaver, but the Windows screensaver should appear please make sure that the idle time of the SiteKiosk screen saver is below the idle time of the Windows screen saver.

You can also deactivate the screen saver function but we advise you not to do so for reasons of stability and data protection!
If you want to deactivate the SiteKiosk screen saver open your configuration file with an editor and look for <screensaver enabled="true">, change it to false.

To the second issue:
As I will only get an “Unauthorized Function Call” if downloads are forbidden and this window disappears after a few seconds, can you please describe how to get this window you are talking about?

Maybe you can send your configuration and a step-by-step guide via e-mail?
(Also if you need further help for the first issue)

Regards,
Michael Olbrich
Re: System ScreenSaver deactivated by SiteKiosk welcome screen 7/30/2007 4:41 PM
Hello,

Please make some more investigation on first issue. Please read carefully my remarks. Your answer is nothing more than what I can read (and I ma following) in help, while we have unsolved problem : why after restaring SiteKiosk additional window appears in task bar and deactivates ScreenSaver. I have empty SiteKiosk screen saver with idle time 1 min, I have enabled system ScreenSaver with idle time 2 min, I have "Automatic Process Restart" set to 15 minutes. The SiteKiosk screen saver is activated ok, the system screnn saver is activated ok. When I wait 15 minutes, the SiteKiosk is reastrted but deactivates system ScreenSaver and ramains additional window in task bar, taht blocks activation of system screen saver. Please solve this problem first.
Re: System ScreenSaver deactivated by SiteKiosk welcome screen 7/30/2007 5:29 PM
Hello,

I’m sorry but you have written your comment while I have written my answer.

That the screensaver will be deactivated if SiteKiosk restarts is a dedicated behaviour that you can’t change.

You should set the time at "Automatic Process Restart" back to default (360 minutes).

Regards,
Michael Olbrich
Re: System ScreenSaver deactivated by SiteKiosk welcome screen 7/31/2007 12:25 PM
Hello,

The deactivation of system ScreenSaver during restart of SiteKiosk is reasonable behaviour, but it should not remain the window in task bar, that block the screen saver to fire once again. What if I will restart the SiteKiosk software remotely with SiteRemote taks ?

sincerely Olek
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