Ticket ID: 21272 Creation Date: 1/7/2015 9:51 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 2.9 Language: English
Views: 22467 Last Modification Date: - Platform:
Level: Closed Modified By: -

Support Request: Javascript erros sitecafe pc

Description

We keep getiing this errors on our sitecafe pc's.
See attached screenshot.

Answer: (10)
Re: Javascript erros sitecafe pc 1/7/2015 11:01 AM
Hello,

Generally there is no known issue. What has changed since it has worked?

Did you get this message at the SiteKiosk Client machines when using SiteKiosk with SiteCafe or at the SiteCafe Server machine when opening the SiteCafe Administration?

It doesn’t exist a SiteKiosk version 2.9 or a SiteCafe Version 2.9.

Which operating system do you use at the client machines?
Which Internet Explorer is installed at the SiteKiosk client machines?
Which exact SiteKiosk version do you use?
Which operating system do you use for SiteCafe Server?
Which Internet Explorer version is installed at the SiteCafe Server machine?
Which SiteCafe Version do you use?

Make sure that you don't install SiteKiosk and SiteCafe on one computer but on different machines at the same network.

Regards,
Michael Olbrich
Re: Javascript erros sitecafe pc 1/7/2015 11:29 AM
Generally there is no known issue. What has changed since it has worked? - Always had this error.

Did you get this message at the SiteKiosk Client machines when using SiteKiosk with SiteCafe or at the SiteCafe Server machine when opening the SiteCafe Administration? - SiteCafe Server machine

It doesn’t exist a SiteKiosk version 2.9 or a SiteCafe Version 2.9. - Sitecafe 2.6(sorry my bad.)

Which operating system do you use at the client machines? - Windows 7 embedded standard
Which Internet Explorer is installed at the SiteKiosk client machines? - IE9
Which exact SiteKiosk version do you use? - 8.9 Build 2821
Which operating system do you use for SiteCafe Server? - Windows 7 embedded standard
Which Internet Explorer version is installed at the SiteCafe Server machine? - IE9
Which SiteCafe Version do you use? Sitecafe 2.6

Make sure that you don't install SiteKiosk and SiteCafe on one computer but on different machines at the same network. - We did not
Re: Javascript erros sitecafe pc 1/7/2015 12:45 PM
Hello,

Do you use Windows 7 32 or 64 Bit on the SiteCafe machine?
Generally SiteCafe only supports 32 Bit and hasn’t been tested on Windows 7 embedded – please see system requirements:
http://www.provisio.com/en-US/SiteKiosk/SiteCafe.aspx#system

You may also install all available Windows Updates.

Regards,
Michael Olbrich
Re: Javascript erros sitecafe pc 1/7/2015 12:48 PM
32 bit.
gonna try the windows updates.
Re: Javascript erros sitecafe pc 1/8/2015 6:23 PM
Updates didn't help :(

This is a real problem we have now.
We have over 300 sitekiosk machines in 13 locations.
Everytime there is an js error on the sitecafe pc, the payed sessions reset on that location and the customers are logged out of there session.
Pages (2): [1] 2 Next »
Post comment
My Account
Login
Language (Tickets):