Ticket ID: 21277 Creation Date: 1/7/2015 8:26 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.9.2821 Language: English
Views: 30065 Last Modification Date: 2/9/2015 7:46 PM Platform:
Level: Closed

Support Request: The current compatibility setting is not supported. Disable Compatibility view before running this WEb page

Description

When I start SiteKiosk, the WEB page we want shows fine.

When I log into the page I receive SiteKiosk (IE) triangle warning

"The current compatibility setting is not supported. Disable Compatibility view before running this WEb page"

I have tried every combination of compatibility and emulation (version 7-11) currently IE10 @ "10001". I have enclosed a ZIP file with more details.

The page works fine, I simply want to run without compatibility warning and I dont want to see that POP-Up.

If I run the page without sitekiosk I dont see the error.
If I run the page with sitekiosk Restricted, Unrestrited, Admin, Non-admin - I see the warning.
I have tried <ie8-compatibility-view enabled="true" emulation-mode="xxxx" /> (8888,9999,10000,10001)
I have tried <ie8-compatibility-view enabled="false"
I disabled the "Computer Identification" from the agen header.
I tried IE11 and (11000,11001)

Answer: (15)
Re: The current compatibility setting is not supported. Disable Compatibility view before running this WEb page 1/8/2015 11:12 PM
Do you have any compatibility view settings configured in IE? What version of IE are you running? Please note that SiteKiosk needs to be started a second time before the compatibility setting changes takes effect.
Re: The current compatibility setting is not supported. Disable Compatibility view before running this WEb page 1/8/2015 11:22 PM
Yes all disabeled. No Compatibility running IE10
Re: The current compatibility setting is not supported. Disable Compatibility view before running this WEb page 1/9/2015 12:13 AM
Appreciate your response but please hurry and escalate or call me as soon as possible, You are risking losing thousands of US dollars as we have hundreds of offices and managment is now considering another product.

This only happens when Sitekiosk is running and I've read nearly all responses with your standard responses.
Re: The current compatibility setting is not supported. Disable Compatibility view before running this WEb page 1/9/2015 2:50 PM
IE10 has different compatibility view settings. The ones you are testing are for use when IE11 is installed.

These are the possible compatibility view settings with IE10 installed:
<ie8-compatibility-view enabled="false" />
<ie8-compatibility-view enabled="true" emulation-mode="8000" />
<ie8-compatibility-view enabled="true" emulation-mode="9000" />

Remember that after you change and save the file you need to start SiteKiosk twice so start SiteKiosk then close it right after it starts and start SiteKiosk again to test your issue. You can only emulate IE8 or 9 when IE10 is installed.

If you can provide a link and test credentials, send them to ward(at)provisio.com and I will test it. Please do not post the information here in the public support forum.

http://provisio.com/en-US/Company/Contact.aspx
Re: The current compatibility setting is not supported. Disable Compatibility view before running this WEb page 1/9/2015 4:49 PM
Please also test this with the default compatibility view settings like this:

<ie8-compatibility-view enabled="true" />

but deactivate the SiteKiosk to user agent header under -->Start Page & Browser-->Advanced. This may just be a browser identification issue from the page.
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