Ticket ID: 21473 Creation Date: 3/16/2015 11:01 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.9.2821 Language: English
Views: 24719 Last Modification Date: 4/13/2015 4:24 PM Platform:
Level: Closed

Support Request: Sitekiosk timeout errors after shutdown

Description

Hello,

We just upgrade out Kiosk to SiteKiosk 8.9 and SiteRemote Server 5. But our Kiosk sent time out error alert every night after kiosk shut down. We found that the Kiosk shut down correctly but the shut down log did not send to SiteRemote Server, it cause the time out alert sent. Could you please help us to prevent this behavior. Thank you.

System:
Windows 7 32 bit enterprise
SiteKiosk 8.9 (Built 2821)
SiteRemote 5 (5.1.0.2188) We purchased and installed own SiteRemote server
Connection: using office LAN, unrestricted internet access

Log:
20 7000 2015-03-16 16:18:45 +0800 [SiteRemote Client] Startup.
20 7002 2015-03-16 16:18:48 +0800 [SiteRemote Client] [User: xxxx\SiteKiosk] The user has logged on to a session.
20 1001 2015-03-16 16:19:32 +0800 [SiteKiosk] started
20 0000 2015-03-16 16:19:34 +0800 [SiteKiosk] Notification: Watchdog configuration 'SiteKiosk_DesktopScreen' forced to WatchdogMode 3
20 0000 2015-03-16 16:19:34 +0800 [SiteKiosk] Notification: Watchdog configuration 'SiteKiosk_DesktopScreen' WatchdogMode 3 Ping interval changed to 0
20 0000 2015-03-16 16:19:34 +0800 [SiteKiosk] Notification: Watchdog configuration 'SiteKiosk' forced to WatchdogMode 3
20 0000 2015-03-16 16:19:34 +0800 [SiteKiosk] Notification: Watchdog configuration 'SiteKiosk' WatchdogMode 3 Ping interval changed to 15000
20 7005 2015-03-16 16:19:36 +0800 [SiteRemote Client] Application started [SiteKiosk].
20 6001 2015-03-16 16:19:37 +0800 [SiteRemote] startup
20 1004 2015-03-16 16:19:37 +0800 [SiteKiosk] Navigation:
20 0000 2015-03-16 16:19:44 +0800 [SiteKiosk] Notification: [Memory Status] Physical Memory: 909.03 MB (1.10 GB free, 44.6% used); Paging File: 909.63 MB (3.09 GB free, 22.3% used)
20 0000 2015-03-16 16:19:44 +0800 [SiteKiosk] Notification: [Process Status] GDI Objects: 270; USER Objects: 148; Handles: 921; Process Memory Usage: 96.28 MB
20 0000 2015-03-16 16:19:44 +0800 [SiteKiosk] Notification: Watchdog configuration 'SiteKiosk' WatchdogMode 3 Ping interval changed to 15000
20 0000 2015-03-16 16:19:44 +0800 [SiteKiosk] Notification: Minimize Keyboard at default page.
20 7002 2015-03-16 16:24:35 +0800 [SiteRemote Client] [User: xxxx\SiteKiosk] Screensaver is activated.
20 1006 2015-03-16 16:24:35 +0800 [SiteKiosk] Screen Saver activated after 301 seconds
*** Kiosk shut down correctly but no more log................

Answer: (1)
Re: Sitekiosk timeout errors after shutdown 3/16/2015 3:49 PM
If you are not seeing the expected logs or alerts in SiteRemote then you may need to adjust the:

- Log level on the SiteKiosk machine under Basic > logfiles:
https://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/log_files.htm

- The log message transfer filter in SiteRemote:
The log message transfer filter defines which information should be transferred to the server at the specified interval… You may adjust these settings in SiteRemote
Under Administration > Settings > LOG MESSAGE TRANSFER FILTER
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