Ticket ID: 21490 Creation Date: 3/19/2015 8:16 PM Product: SiteRemote Attachment: -
TicketType: Support Request Version: - Language: English
Views: 24592 Last Modification Date: 4/17/2015 3:13 PM Platform:
Level: Closed

Support Request: Issues with mp4 video

Description

Hi,

I am currently using SiteRemote to update our branch TVs and I imported an MP4 file and published it in our system. The video currently freezes and shows the SiteKioski logo. Is this possibly because of the size of the file that I am trying to have on the screen? File works perfect in the preview window before I publish it.

Thank you.

Leah

Answer: (1)
Re: Issues with mp4 video 3/20/2015 2:29 PM
When using video files for Digital Signage we recommend to use the h.264 format.
http://en.wikipedia.org/wiki/H.264/MPEG-4_AVC


For Android devices please consider the guidelines from this page: http://developer.android.com/guide/appendix/media-formats.html

When using older Windows versions (older than Windows 7) it is recommended to install the K-Lite codec pack offered during the installation of SiteKiosk.

You will just need to ensure that the video can be played at the client machine (on Windows e.g. within the Windows Media Player).
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