Ticket ID: 22103
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Creation Date: 11/6/2015 11:48 AM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.0.3248
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Language: English
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Views: 38559
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Last Modification Date: 12/4/2015 1:43 PM
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Platform:
Windows
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Level: Closed
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IE: 11.0 |
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Bug Status: Not Fixed
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User account: Unknown
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Bug Frequency: About once an hour
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Support Request: White screen etc
Reproduction
I don't know what you mean by reproduction in a text field.
We recently purchased 7 licenses and installed latest version (9.0.3248) and find the product totally frustrating and buggy as we are having several issues which seem to be completely random and unpredictable. For all issues we have tested as local admin account on PC and as sitekiosk restricted user, using once only and auto start. We tried it with 64 bit pcs and are now trying 32 bit. PCs have latest updates applied and are set to auto update every night. Power options are set to never sleep. I have spent almost 2 weeks trying every possible configuration and the issues remain so I would appreciate a prompt reply or we will look at other software and request a refund. The main issues are as follows:
1. Regardless of screensaver settings the pc will frequently revert to a blank white screen where only action available is a restart of sitekiosk using security password. At initiation of screen saver which is configured to show start page we get white screen. Even if screensaver is disabled by editing config file thru notepad the pc will randomly whitescreen, and the same if screensaver is set to 34000 seconds which covers the up time of the pc
2. We have a link to our libraries system where users can login to using library membership credentials. However, 9 times out of 10 sitekiosk does not let them logout. The behaviour is completely random. One time it may let them log out, another time it might refresh to another screen where it appears that they are logged out but they are not and a third option is that it will just keep refreshing the same page but they are still logged in. Worryingly even closing the browser window does not log them out...accessing the same link minutes later will open the previous users library account. I have set IE to delete all browsing history on exit for restricted user and local admin user and still no joy
3. Clicking on a link in sitekiosk home page, which may be to a web page or a locally stored application, will occasionally open the page/application twice for no reason. This is completely random. Of the 6 public access pcs in place any 2 or 3 may open apps twice on any given day and this will be rotated amongst the 6 randomly