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Soporte de pedidos: Getting blank screen on one screen of Sitekiosk

Descripción

Getting blank screen on one screen of Sitekiosk

Respuesta: (7)

Re: Getting blank screen on one screen of Sitekiosk 01/05/2019 15:07
What version of windows and what version of SiteKiosk do you have installed?
Re: Getting blank screen on one screen of Sitekiosk 02/05/2019 1:34
Windows Version Microsoft Windows 10 Enterprise x64 (10.0.17134)

SiteKiosk
Installed SiteKiosk Version
SiteKiosk Version 9.6.4409.0
SiteKiosk Path C:\Program Files (x86)\SiteKiosk\SiteKiosk.exe
[license information deleted by administrator]
Re: Getting blank screen on one screen of Sitekiosk 03/05/2019 17:15
If you are using 2 screens, has the screensaver for the 2nd screen been configured? By default it will display the watchdog screen if it has not been configured.
Re: Getting blank screen on one screen of Sitekiosk 07/05/2019 1:12
Yes. It is configured. The web application enable.santos.com runs on Internet Explorer.

<screensaver enabled="true">
<application></application>
<app-mode>0</app-mode>
<idletime>300</idletime>
<interval>30</interval>
<random>false</random>
<fullscreen>false</fullscreen>
<hide-mouse>true</hide-mouse>
<capture-mouse>true</capture-mouse>
<return-homepage>true</return-homepage>
<clear-cache>true</clear-cache>
<check-direct-input>true</check-direct-input>
<disable-if-credit>true</disable-if-credit>
<delete-cookies>true</delete-cookies>
<reset-counter>100</reset-counter>
<welcome>false</welcome>
<welcome-page></welcome-page>
<url duration="140">http://enable.santos.com/eplant/dll/eplant.dll?Display&page_id=12509</url>
<adv-time>4</adv-time>
<adv-text>Powered by www.SITEKIOSK.com</adv-text>
<welcomeprotocol />
<welcomeurl />
</screensaver>


<window id="-63">
<close-on-screensaver>true</close-on-screensaver>
<kill-process>false</kill-process>
<secure>false</secure>
<langid>65535</langid>
<name>Internet Explorer</name>
<class>#32770</class>
<action>0</action>
<enum-subwindows>0</enum-subwindows>
<close-type>1</close-type>
<close-command-id>6</close-command-id>
<subwindow id="1">
<control-id>0</control-id>
<name>*ptio*</name>
<class>ToolbarWindow32</class>
</subwindow>
</window>
Re: Getting blank screen on one screen of Sitekiosk 07/05/2019 1:13
Is it possible to have a remote session with Support Team to investigate and Resolve this?
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