Support Request: Projector not recognized, a continuation

Description

This is a continuation of the previous ticket: http://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=21171

We're using Sitekiosk in an installation that uses one main monitor connected to HDMI and one projector connected to MiniDisplayport. The computer is a Mac Mini running in Windows 8.1.
In Sitekiosk I use the two screen setup. The first screen, i.e. the main monitor, shows a page where users can select videos by tapping on the screen, and the second screen, i.e. the projector, shows the videos that is selected.
The computer is powered 24/7, and I have configured Sitekiosk to do a restart at 08:00 AM every day. The projector is powered off every evening, and powered on every morning at 09:00 AM.
Our problem is that since the computer is restarted when the projector is off, it can only see the main monitor. Then when the projector is powered on at 09:00 AM, Sitekiosk doesn't recognize the projector and therefor doesn't show the videos selected on the main screen, instead it show some sort of Sitekiosk default image of a safe.
The only way to have Sitekiosk recognize the second screen is to do a restart of the program.

I have also done this test: I turn of the projector and start the computer in Windows, and the system only recognizes the main monitor. But if I then turn on the projector the system immediately recognizes the projector, and extend to a dual screen setup.

Is there some way to make Sitekiosk automatically recognize the projector when it's powered on, the same way that the Windows system does, and show the videos?

Answer: (1)

Re: Projector not recognized, a continuation 1/28/2015 6:47 PM
This is not possible but as an alternative you could have the projector switch on before the reboot occurs to resolve the issue.
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