Ticket ID: 21588
|
Creation Date: 4/29/2015 11:55 AM
|
Product: SiteKiosk Classic Windows
|
Attachment: -
|
TicketType: Support Request
|
Version: 8.8.1686
|
Language: English
|
Views: 28225
|
Last Modification Date: 5/27/2015 5:23 PM
|
Platform:
|
|
Level: Closed
|
|
|
Support Request: Launching a java application makes sitekiosk crash
We have a situation with one of our terminals in which we cant get Java to run within sitekiosk properly.
Sitekiosk is used as part of a ticket system.
We are showing a simple website with a box to enter a "ticket ID" and a Print button.
When the print button is pressed Java is launched and contacts the local printer and gives the customer the ticket.
The problem is that when you run it in sitekiosk and press "Print", the screen freezes and if you press anywhere on the screen the website is closed and you return to Sitekisok Secure desktop.
I have tested the following:
Logging in as administrator, opening IE and testing printing a ticket - OK
Opening a new config file, just entering the website URL > Start Sitekiosk in "Run once" mode > Website crashes.
I also have tried adding the printer monitoring, adding the URL to allow scripts.
Java version is 8 updated 45 (latest)
Sitekiosk is using a prevous version (but i have also tried this one the latest version)
I have not included a config file but its only one URL that is added to the startpage.
included a logfile for today.
How can i proceed to fix this error ?