Support Request: Synchronization of task not working

Description

Hi, im using the siteremote server v 5.1.5.2415, with my terminals with windows everything runs perfect, im triying to sync a terminal with android and the following message comes alwalys with error:

Synchronization of task 'SiteCaster_Broadcast 1_4248' stopped: Unable to resolve host "1125digitalserv": No address associated with hostname

"1125digitalserv" is the name of my server

my public domian is www.1125digital.us

can you help me?

Answer: (3)

Re: Synchronization of task not working 6/19/2018 5:13 PM
The content will be downloaded via https and for Android Clients an FQDN is required but in regards to the log the client tries to connect to "1125digitalserv" instead of using "1125digital.us" (which fails).

Make sure that the fully qualified domain name (here "1125digital.us") is also configured at the XMPP settings in the SiteRemote configuration tool (also see page 2: https://www.provisio.com/Download/brochures/siteremote-server-install-en.pdf) and that the clients are registered to SiteRemote Server using 1125digital.us as the hostname (SiteKiosk configuration).
Re: Synchronization of task not working 6/19/2018 6:28 PM
Hi, everything is correctly set up, but still the same error, any ideas?
Re: Synchronization of task not working 6/19/2018 8:08 PM
Hello Rodrigo,

You should check also the "root" value in the Settings of administration. Check if you are using for example 1125digitalserv.us or www.1125digitalserv.us.
Please note that for Android clients you need to follow the strict FQDN, i.e., you cannot use both names.
Run the SiteRemote configuration tool afterwards to check the XMPP settings. The SiteRemote service will be restarted then.

Independently I would also recommend to consider updating your SiteRemote server, since your version start to become obsolete.

Best Regards / Saludos,
JG - GrupoInfo24
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