Ticket ID: 24344 Creation Date: 7/11/2018 5:01 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.6.4216 Language: English
Views: 23379 Last Modification Date: 8/9/2018 10:25 AM Platform:
Level: Closed

Support Request: Unable to type in a field using on screen keyboard

Description

Customers are unable to type into a certain field on a website. I've modified the config file to link directly to this site (unmodified is included too). You can type in the field using a USB keyboard or through Teamviewer while running SiteKiosk, it's just the on-screen keyboard that seems to have issues.

When you get to the Homefinder Somerset website, click the login button top right and the fields are the "memorable date" fields, all 3 of them.

Answer: (1)
Re: Unable to type in a field using on screen keyboard 7/12/2018 9:42 AM
Hello,

It seems to apply to the code on the web page that checks if you enter a character or a number to the "memorable date" fields.

While I also cannot use the "memorable date" fields when using the “Windows 8 Touchscreen” keyboard (but the numbers are displayed properly in the “login reference field”) it is no problem when using the “Touch Browser” onscreen keyboard (you may switch to then).

Regards,
Michael Olbrich
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