Ticket ID: 24410
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Creation Date: 8/14/2018 1:58 AM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 8.8.1686
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Language: English
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Views: 24614
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Last Modification Date: 9/11/2018 3:21 PM
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Platform:
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Level: Closed
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Support Request: Sitekiosk won't allow payment portal in iframe to display
Shasta Co. DCSS (Dept. of Child Support Services) uses SiteKiosk to allow clients to access a list of allowed websites from a kiosk PC in our lobby. One such site is to the State of California Child Support website which allows clients to make child support payments online. The URL for this website is:
https://www.childsup.ca.gov/payments/statedisbursementunit(sdu).aspx
The payment portal is in an iframe, and won't display now in on the SiteKiosk PC. There was a programming change at the state level sometime in the past few weeks which created this issue. I cannot affect the programming of a state website, but I would like to configure Sitekiosk to allow the display of the payment portal within the iframe. I believe that the payment portal URL is
https://www.cawebprod.com/navigation/index
Config and log files are attached, also a jpg showing the current display of the website with the iframe being blocked.
Your assistance in this matter is appreciated.