Support Request: Sitekiosk won't allow payment portal in iframe to display

Description

Shasta Co. DCSS (Dept. of Child Support Services) uses SiteKiosk to allow clients to access a list of allowed websites from a kiosk PC in our lobby. One such site is to the State of California Child Support website which allows clients to make child support payments online. The URL for this website is: https://www.childsup.ca.gov/payments/statedisbursementunit(sdu).aspx

The payment portal is in an iframe, and won't display now in on the SiteKiosk PC. There was a programming change at the state level sometime in the past few weeks which created this issue. I cannot affect the programming of a state website, but I would like to configure Sitekiosk to allow the display of the payment portal within the iframe. I believe that the payment portal URL is https://www.cawebprod.com/navigation/index

Config and log files are attached, also a jpg showing the current display of the website with the iframe being blocked.

Your assistance in this matter is appreciated.

Answer: (1)

Re: Sitekiosk won't allow payment portal in iframe to display 8/14/2018 3:04 PM
If there was a programming issue that initially caused this issue with this version, do you get the same behavior if you test with the latest version of Sitekiosk 9.6? Using your config with the latest version, i was able to visit the page in question with no issues. I also checked your logfiles and the site isnt being blocked by Sitekiosk. You are able to download the latest version as a trial for free to evaluate from here
https://www.provisio.com/en-US/Downloads/Download.aspx?ItemId=1
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