Support Request: Not possible to unlock Sitekiosk Android on Lenovo TAB4

Description

Hello!

Sitekiosk Android is setup to launch the android application, but I can't unlock (exit) Sitekiosk in any possible way.

I have tried to touch the screen on all four corners or press the Home icon of Android 5-10 times within 3 seconds. Nothing works.

The tablet is Lenovo TAB4 10 (Lenovo TB-X304L)

Do you have any suggestions to resolve the problem? Any settings to change?

Kind regards,

Pavel

Answer: (1)

Re: Not possible to unlock Sitekiosk Android on Lenovo TAB4 8/22/2018 1:43 PM
Hello,

With the “one app mode” (-->Application-->Android App) using the home button is required and should always work to exit SiteKiosk (except you configured another app on Android to activate with the home button – please check).

Otherwise please check this FAQ for alternatives:
https://www.provisio.com/en-GB/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=22209

Regards,
Michael Olbrich
My Account
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