Ticket ID: 24444 Creation Date: 9/5/2018 10:39 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.6.4563 Language: English
Views: 24150 Last Modification Date: 10/3/2018 11:50 AM Platform:
Level: Closed

Support Request: Problem with Website Certifcate

Description

Good morning since yesterday when I access to www.inbank.it website notify that "information about certificate are not available"... what can I do for solve this alert definitevely? Thanks Edoardo

Answer: (1)
Re: Problem with Website Certifcate 9/5/2018 11:04 AM
Hello,

As it started yesterday maybe the https certificate validity for that web page has expired.
But as actually works (tested it with Metro IE and Chrome Browser Skin in SiteKiosk) you may just check again now.

Otherwise:
The IE based Skins of SiteKiosk Browser use the IE Webbrowser Control of the installed IE version. There are no special https or certificate installation settings in SiteKiosk. You just need to make sure that it works when using the Internet Explorer in the corresponding user account.

You only need to verify that the certificate works in Internet Explorer. For personal certificates please test it in the Internet Explorer browser while you are logged in as the SiteKiosk restricted user account. Here is a description about how to get access:
http://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=5826

Alternatively you may check using the “Chrome Browser” skin. With “Chrome Browser” skin (available since SiteKiosk 9.x) SiteKiosk does use a Chromium Browser engine (CEF) instead of the IE Webbrowser Control.
The CEF engine will be installed with SiteKiosk 9.x.

If still having problems with Chrome Browser” Skin you additionally can enable the checkbox “Ignore certificate errors” at “-->Start Page & Browser-->Customize-->Settings”.

Regards,
Michael Olbrich
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