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Support Request: Out of memory

Description

Hello,
I'm currently running sitekiosk for windows in order to realize a multimedia kiosk that offers word, excel, powerpoint and web browsing services to users.
My problem is that after some time that the user is using the computer it receives an error like "out of memory at line 1" (currently I had this error always browsing Internet).
It there any solution?
Computers currently have 8Gb of Ram.

Thanks,
Vincenzo

Réponse: (1)

Re: Out of memory 03/04/2019 13:17
Hello,

There is no known issue and in regards to your description it seems to be a general Internet Explorer issue (the IE based skins are using the IE Webbrowser Control of the installed Internet Explorer).

You may first check what is suggested at this Microsoft forum page:
https://answers.microsoft.com/en-us/ie/forum/ie8-windows_7/how-do-i-stop-out-of-memory-at-line1/e0b88fd0-09cb-4997-90e2-4c30a8ae5869

1. Have you made any changes to the computer prior to the issue occurred?
2. Does the issue occur with any particular website or all the websites?
The second item should also be checked in Internet Explorer on that system.

Alternatively you may switch to “Chrome Browser” skin.


General notes:
There is no known memory leak in SiteKiosk but it is a known issue that the IE based browser uses a bit more RAM the longer it runs. This doesn’t apply directly to SiteKiosk but to the IE Webbrowser Control from Microsoft that is used with the IE based skins.

Therefore SiteKiosk has implemented several features to prevent this.
1. By default the SiteKiosk Browser restarts every 6 hours when the screen saver activates.
Please make sure that the screen saver is not deactivated.
If necessary you also can lower the restart value in the skcfg.
See “1. Automatic Process Restart “:
http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?manuell_editierbare_optionen.htm

2. By default there is an entry at “-->Maintenance” in the SiteKiosk configuration that restarts the complete system every night at 4 A.M.
http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?maintenance.htm
You may check that this entry is not deleted and add it again if necessary.

3. SiteKiosk also includes a software watchdog (watchdog.exe). Watchdog.exe is a program that is called at the start of SiteKiosk and runs in the background.
See “3. Monitoring“ http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?maintenance.htm
And “2. Software Watchdog“:
http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?manuell_editierbare_optionen.htm

If necessary you can check and adjust the threshold value for the “Maximum accepted memory usage” at “-->Maintenance-->Monitoring-->Settings”.
“3.2 Memory threshold values“ http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?maintenance.htm


Regards,
Michael Olbrich