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Support Request: Error The data transfer volume limit is reached and your machines are currently unable to transfer new data to the SiteRemote server.

Description

I am getting an error that says The data transfer volume limit is reached and your machines are currently unable to transfer new data to the SiteRemote server so I bought more licensing for 25GB and now it says license not valid.

Réponse: (3)

Re: Error The data transfer volume limit is reached and your machines are currently unable to transfer new data to the SiteRemote server. 17/04/2019 15:33
When you use SiteRemote, do you go to siteremote.net or do you have your own in-house server?
Re: Error The data transfer volume limit is reached and your machines are currently unable to transfer new data to the SiteRemote server. 18/04/2019 01:39
We use our own in house server
Re: Error The data transfer volume limit is reached and your machines are currently unable to transfer new data to the SiteRemote server. 19/04/2019 18:22
Search for your team in the admin interface (yourdomain.net/administration) then in the "Licenses" column click the "Edit" button. You can edit your existing license by clicking the edit icon that looks like a pencil and paper. Change the expiration date to one that will not expire in the near future. While you are in this interface click the edit icon next to the "Traffic" row in the Team account table. You can then, for example, add 20,000 GB of transfer volume and will not have to replenish transfer volume for some time.