Ticket ID: 24960
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Creation Date: 8/7/2019 11:27 AM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.7
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Language: English
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Views: 23118
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Last Modification Date: 9/10/2019 11:47 AM
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Platform:
Windows
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Level: Closed
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IE: 11.437 |
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Bug Status: Not Fixed
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User account: Own Account
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Bug Frequency: About once an hour
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Support Request: Abnormal SiteKiosk Program termination
Reproduction
.
Hi,
is there a way to check (in some logs maybe?) why the Sitekiosk application stopped responding/crashed?
We have set up in the config that the Sitekiosk should log everything, but once the crash happens (twice-three times a hour just by browsing random webpages), while using the IE engine, we get:
....
20 03ed 2019-08-05 08:16:54 +0200 [SiteKiosk] Frame-Navigation: about:blank
40 03eb 2019-08-05 08:16:55 +0200 [SiteKiosk] abnormal sitekiosk program termination
20 03e9 2019-08-05 08:16:56 +0200 [SiteKiosk] started
While using Chrome engine we at least get the exit code, but that's about it:
20 03ec 2019-08-01 08:28:12 +0200 [SiteKiosk] Navigation:
https://accounts.google.com/CheckCookie?hl=sv&checkedDomains=youtube&checkConnection=youtube:190:1&pstMsg=1&chtml=LoginDoneHtml&service=mail&continue=
https://mail.google.com/mail/&gidl=EgIIAA
20 0000 2019-08-01 08:28:13 +0200 [SiteKioskNG] Clearing cache for 'contentPlayer/App01'
20 0000 2019-08-01 08:28:13 +0200 [SiteKioskNG] Cookies successfully deleted.
20 0000 2019-08-01 08:28:13 +0200 [SiteKioskNG] 0 authentication entries successfully deleted.
20 0000 2019-08-01 08:28:13 +0200 [SiteKioskNG] 1 LocalStorage entries successfully deleted.
20 0000 2019-08-01 08:28:13 +0200 [SiteKioskNG] 1 IndexDB entries successfully deleted.
20 0000 2019-08-01 08:28:13 +0200 [SiteKioskNG] 0 WebDB entries successfully deleted.
10 0000 2019-08-01 08:28:13 +0200 [SKNG RootApp] (PID: 9268) App 'App01:contentPlayer:PID 9268' has exited (3221225477).
20 0000 2019-08-01 08:28:13 +0200 [SKNG RootApp] Shutdown root app with exitCode: -1
20 0000 2019-08-01 08:28:13 +0200 [SiteKioskNG] Clearing cache for 'WebApp/Standalone'
20 0000 2019-08-01 08:28:13 +0200 [SiteKioskNG] Cookies successfully deleted.
The RAM/resources are sufficient, the setup takes around 20% of RAM. No additional logs entries found in Window's event viewer.
After 30 seconds when the SItekiosk stops responding, it gets restarted automatically by the Watchdog function.