Ticket ID: 26546 Creation Date: 8/25/2023 5:20 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.7.10133 Language: English
Views: 2438 Last Modification Date: - Platform:
Level: Closed Modified By: -

Support Request: Error 2753: The File 'skpcdsvc.exe1' is not marked for installation.

Description

This error "Error 2753: The File 'skpcdsvc.exe1' is not marked for installation" is coming up every time the pc starts. If we hit ok and cancel twice it loads into SiteKiosk without issue but this happens every time the pc is rebooted.

Answer: (9)
Re: Error 2753: The File 'skpcdsvc.exe1' is not marked for installation. 8/25/2023 6:11 PM
Hello,

Thank you for your inquiry. You may need to reinstall the software to see if that helps. You are receiving this message as there is an attempt by the system to reinstall SiteKiosk. When you log into your admin user, you will need to back up your configuration and other support files:

Configuration - C:\Program Files (x86)\SiteKiosk\Config (*.skcfg files)
Start Screen - C:\Users\Public\SiteKiosk\content (the entire folder).

You can find command line exceptions for your environment here: https://www.sitekiosk.com/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=476
You can find older versions to match your current here: https://www.sitekiosk.com/sitekiosk-classic-windows-version-history/

Here are the system requirements for SiteKiosk in case of an OS upgrade: https://www.sitekiosk.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?system_requirements.htm

Best regards,
Andre.
Re: Error 2753: The File 'skpcdsvc.exe1' is not marked for installation. 8/28/2023 4:29 PM
Andre,

Do we need to use the version that is currently in use on the machine, or should we use the newest version.
Re: Error 2753: The File 'skpcdsvc.exe1' is not marked for installation. 8/28/2023 4:53 PM
Hello,

It depends on whether your license is updated to support the new version and also if the OS can support it. For example, SiteKiosk Classic ver 9.7.x works with Windows 7, 8 and 10 but not 11. Whereas ver 9.8.x works with Windows 8 and 10 but not 11, or SiteKiosk 9.9.6466 works with Windows 10 and 11 only.

If you are not certain which version your license will support, you can contact our Sales Team to verify: https://www.sitekiosk.com/contact/

Best regards,
Andre.
Re: Error 2753: The File 'skpcdsvc.exe1' is not marked for installation. 8/28/2023 5:51 PM
I am getting this same error when I try to uninstall the current version.
Re: Error 2753: The File 'skpcdsvc.exe1' is not marked for installation. 8/28/2023 6:04 PM
Hello,

Thank you for the update. An email has been sent with further instructions.

Best regards,
Andre.
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