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Ticket ID: 26547
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Creation Date: 8/26/2023 12:05 AM
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Product: SiteKiosk Online Client
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Attachment: -
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TicketType: Support Request
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Version: 9.7.4937
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Language: English
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Views: 2452
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Last Modification Date: 9/25/2023 4:23 PM
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Platform:
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Level: Closed
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Support Request: The Chrome browser in SiteKiosk cannot load a page properly
Hi,
When Site Kiosk opened the following pages, it could not load the page content correctly. The webpage URL are
https://missionviejo.perfectmind.com/22969/OtherApps/BookMe4LandingPages/Facility?facilityId=e52988ef-194d-4c73-bb18-995496eefbe2&widgetId=c8c1cf40-729e-46bd-af10-62e632931e3e&calendarId=0e124a96-beba-4fb6-ab61-3021ab4c8d50&arrivalDate=2023-08-25T21:32:31.644Z&landingPageBackUrl=
https://missionviejo.perfectmind.com/22969/OtherApps/BookMe4FacilityList/List?calendarId=0e124a96-beba-4fb6-ab61-3021ab4c8d50&widgetId=c8c1cf40-729e-46bd-af10-62e632931e3e&singleCalendarWidget=true://missionviejo.perfectmind.com/22969/OtherApps/BookMe4FacilityList/List?widgetId=c8c1cf40-729e-46bd-af10-62e632931e3e&calendarId=0e124a96-beba-4fb6-ab61-3021ab4c8d50
https://missionviejo.perfectmind.com/22969/OtherApps/BookMe4FacilityList/List?calendarId=0e124a96-beba-4fb6-ab61-3021ab4c8d50&widgetId=c8c1cf40-729e-46bd-af10-62e632931e3e&singleCalendarWidget=true
The above pages could be loaded CORRECTLY using Chrome out of site kiosk on the same PC. I confirmed the cached and temp file clear settings were correct, the log also showed cache and temp file were cleared. I also tried creating a new configuration file, but the issue persists.
I attached the pics and log to the ticket, you can see the "click buttons", "dropdown list", "calendar" could not load correctly.
This problem is happening on multiple systems. Can you please advise on how to fix it? Thank you!
