Ticket ID: 24748 Creation Date: 3/18/2019 10:08 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.7 Language: English
Views: 20038 Last Modification Date: 4/16/2019 4:41 PM Platform:
Level: Closed

Support Request: configuration cannot be used in comb with shell replacement.

Description

in teaching a customer how to install Site Kiosk, we get to Autostart screen, but when it is clicked, it returns this error:

"You have chosen a configuration that cannot be used in combination with shell replacement. Please choose a configuration file with password protection enabled."

Client chose No password option in Site Config.

How do we get around this screen? It also seemed as if during the installation that the program didn't fully install.

Answer: (1)
Re: configuration cannot be used in comb with shell replacement. 3/19/2019 4:03 PM
In order to go in to Autostart mode, you need to set a key combination and password. To do this, open the SiteKiosk configuration editor and go to >Basic >Password. Set up a key combination and password. You can do this with the trial version but with the trial version any password will allow you to exit SiteKiosk. The message about the password protection being disabled in the trial version only means that any password will allow you to exist SiteKiosk. You can still set up the key combo and password with the trial version.
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