Ticket ID: 25039
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Creation Date: 10/2/2019 2:48 AM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.7.5026
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Language: English
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Views: 22399
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Last Modification Date: 11/16/2019 12:17 AM
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Platform:
Windows
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Level: Closed
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IE: 11.0 |
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Bug Status: Not Fixed
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User account: SiteKiosk Restricted User
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Bug Frequency: About once a day
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Support Request: Touchscreen stops responding
Reproduction
The touchscreen monitor, Dell P1824HT, we have attached to the system randomly looses touch functionality. It happens ONLY when SiteKiosk is running. When logged on as an Administrator the touchscreen functionality has never been lost. Can happen multiple times a day but usually at least every other day. The system is connected to a KVM switch so when there is a loss of functionality, using the KVM mouse and keyboard, simply logging off the SiteKiosk user returns touchscreen functionality - no restart of the system is required.
This has been happening since we acquired your product in early July of 2019. We've had multiple configurations and interfaces, Start Screen square buttons as well as the IE Metro interface we are currently using, and it only happens when SiteKiosk is running.
Power management has been disabled on the monitor as well as all USB devices.