Ticket ID: 25536
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Creation Date: 8/18/2020 3:38 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.8.5515
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Language: English
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Views: 15106
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Last Modification Date: 9/18/2020 4:16 PM
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Platform:
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Level: Closed
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Support Request: Printing issues
We are struggling with printing a web page with this version. Some prints work, at least one does not. We are running an internal web page that hangs they kiosk when printed. The print dialog box shows it is 13 pages. When we turn on the Print Monitoring feature of SiteKiosk, it shows 0 pages with the print and trash icons are greyed out. They never become available. Other pages, of shorter length print.
Here's a few lines from the logfile around the failure.
0 0000 2020-08-17 14:20:04 -0500 [SiteKiosk] Notification: 0 cookies successfully deleted. Done.
20 1772 2020-08-17 14:20:04 -0500 [SiteRemote] shutdown
20 0000 2020-08-17 14:20:04 -0500 [SiteKioskNG] Clearing cache for 'contentPlayer/App01'
20 0000 2020-08-17 14:20:04 -0500 [SiteKioskNG] Cookies successfully deleted.
20 0000 2020-08-17 14:20:04 -0500 [SiteKioskNG] 0 authentication entries successfully deleted.
20 0000 2020-08-17 14:20:04 -0500 [SiteKioskNG] 0 LocalStorage entries successfully deleted.
20 0000 2020-08-17 14:20:04 -0500 [SiteKioskNG] 0 IndexDB entries successfully deleted.
20 0000 2020-08-17 14:20:04 -0500 [SiteKioskNG] 0 WebDB entries successfully deleted.
20 0000 2020-08-17 14:20:04 -0500 [SiteKioskNG] Clearing cache for 'WebApp/Standalone'
20 0000 2020-08-17 14:20:04 -0500 [SiteKioskNG] Cookies successfully deleted.
20 0000 2020-08-17 14:20:04 -0500 [SiteKioskNG] 0 authentication entries successfully deleted.
20 0000 2020-08-17 14:20:04 -0500 [SiteKioskNG] 0 LocalStorage entries successfully deleted.
20 0000 2020-08-17 14:20:04 -0500 [SiteKioskNG] 0 IndexDB entries successfully deleted.
20 0000 2020-08-17 14:20:04 -0500 [SiteKioskNG] 0 WebDB entries successfully deleted.
20 03ea 2020-08-17 14:20:05 -0500 [SiteKiosk] closed
20 03e9 2020-08-17 14:40:38 -0500 [SiteKiosk] started
30 03f0 2020-08-17 14:40:40 -0500 [SiteKiosk] Printer Monitoring: HP LaserJet P2035n: k_Printer::Pause failed
20 03f0 2020-08-17 14:40:40 -0500 [SiteKiosk] Printer Monitoring: HP LaserJet P2035n[User]: added, Status 0x0, Attributes 0x240, Priority 1
20 0000 2020-08-17 14:40:40 -0500 [SiteKiosk] Notification: Beginning deletion of temporary internet files.
20 03f0 2020-08-17 14:40:40 -0500 [SiteKiosk] Printer Monitoring: OneNote for Windows 10: added, Status 0x0, Attributes 0x400040, Priority 1
20 0000 2020-08-17 14:40:40 -0500 [SiteKiosk] Notification: 6 temporary internet files successfully deleted. Done.