Ticket ID: 25615
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Creation Date: 10/15/2020 4:55 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.8.5547
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Language: English
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Views: 13234
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Last Modification Date: -
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Platform:
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Level: Closed
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Modified By: -
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Support Request: Sitekiosk not starting after powerdown.
We are using Sitekiosk in 3 computers in a library and they are configured to shut down in the evening and to startup again in the morning. The problem is that they do not want to start sitekiosk completely. They are booting up just fine until sitekiosk should have displayed the startpage but instead the rotating dots just continues and nothing happens.
The only way to fix this is to restart the machine by either the powerbutton or the console to restart properly. Then it uninstalls Siteremote Client and installs it again and the same with Sitecaster, why it does that we don't know but it works because then it starts normally.
The computer we are using is a Lenovo Thinkcentre M720q, just installed two weeks ago, after that it didn't want to start. Same config-file as the previous computers which started every time.