Support Request: Problem with on-screen keyboard

Ticket ID: 26468	Creation Date: 3/16/2023 2:41 PM	Product: SiteKiosk Classic Windows	Attachment: -
TicketType: Support Request	Version: 9.9.11320	Language: English
Views: 3637	Last Modification Date: 4/13/2023 3:02 PM	Platform:
Level: Closed

Support Request: Problem with on-screen keyboard

Description

Hello,
our client told us that he cannot use the on-screen keyboard when he run sitekiosk.
Could you help us to understand the problem?
The kayboard run when windows is started in tablet mode without sitekiosk running.
Kind Regards
Nicola

Answer: (1)
Re: Problem with on-screen keyboard	3/16/2023 2:48 PM
Hello, SiteKiosk Classic has no function to block the Windows Onscreen keyboard but generally it is not supported. You can enable the On-Screen Keyboard of SiteKiosk in the SiteKiosk configuration instead. Also see: https://www.sitekiosk.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?on-_screen_keyboard.htm In the SiteKiosk configuration tool you can also find the SiteKiosk Version number (the version number you provided is the version of the SiteKiosk Installer EXE). The actual SiteKiosk Version is 9.9.6466: https://www.sitekiosk.com/eu/sitekiosk-classic-windows-version-history/ Information on updates: https://www.sitekiosk.com/eu/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=24834 Regards, Michael Olbrich

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