Ticket ID: 26516 Creation Date: 6/29/2023 10:50 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.9.0 Language: English
Views: 2825 Last Modification Date: 7/28/2023 4:15 PM Platform:
Level: Closed

Support Request: Printing in SiteKiosk

Description

Dear Support Employee,

We have a problem considering printing via the SiteKiosk. We have a network printer which is configured via a domain controller. Only issue is when we've configured the printer manually (adding the printer via IP address) we don't get any results after selecting the printer and printing a page like normally. The printer is added via a local admin account outside of the SiteKiosk Restricted account. In a normal situation the "print spooler" would go away if it's done sending a job to the printer but it seems it wouldn't send a job to the printer but rather be stuck somehow?

Best regards,

Tom ICT ServiceDesk
Van Iperen B.V.

Answer: (7)
Re: Printing in SiteKiosk 6/29/2023 11:25 AM
Hello,

Generally, you just need to make sure that the printer you want to use is the default printer on Windows.

As the printer is configured via a domain controller it seems to be about user rights (configured outside of SiteKiosk).
Therefore, verify the printer works outside of SiteKiosk while logged in as SiteKiosk user (used for auto start mode).
Here the information how to get access (usually the SiteKiosk user doesn’t need admin rights for this):
https://www.sitekiosk.com/eu/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=5826

Furthermore, you should disable the printer monitoring (only necessary for billing etc.) in the SiteKiosk configuration if activated.
Otherwise you need to install the network printer like described here (B. Procedure for setting up access to a network printer or print server):
https://www.sitekiosk.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?setup_printer.htm

Regards,
Michael Olbrich
Re: Printing in SiteKiosk 6/30/2023 8:46 AM
Hello,

We've figured out that it is user rights that is preventing us to connect with a domain network printer in SiteKiosk. We tried giving the SiteKiosk user rights using a domain account that is logging in via "Services" in Windows, but the only thing is that we've to re-register with a new license when it's the same computer which
already has an activated license.

Could you help us with this so we can maybe use the same license? Since this on the same device.

Thanks in advance!

Best regards,
Tom ICT Servicedesk
Van Iperen B.V.
Re: Printing in SiteKiosk 6/30/2023 9:29 AM
Hello,

I assume you get this message:
https://www.sitekiosk.com/eu/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=9573
SiteKiosk already ran and it somehow has been started a second time.


Back to the printer issue:
Normally, you just need to install the printers locally by TCP/IP or USB and set them as default.
This problem is caused by lack of access of the local SiteKiosk user to domain resources and please understand that we cannot give you any support regarding the restrictions you set via domain policies, which of course also affect SiteKiosk.
In case of problems with domain restrictions, we generally recommend creating a separate OU for the SiteKiosk machines in which you do not set any restrictions at first and then gradually adjust it to the requirements of the kiosk terminals.

Otherwise here are the steps how to start SiteKiosk automatically in any domain account:
-Open the "Start SiteKiosk" application in an admin user
-Choose “Customized” in the Quick Start dialog that is displayed.
-In the “Customized” settings enable the option “Run SiteKiosk automatically at Windows startup (auto start)”
-Disable “Settings only apply to the restricted SiteKiosk user account”
-(Optional) Enable/disable "Disable any keyboard input during startup”
-Enable “Log on automatically at system startup”, then click Settings button beside it.
-Enter your Username, Password and Domain name and click OK.
-Click OK and follow instructions to restart the computer

Regards,
Michael Olbrich
Re: Printing in SiteKiosk 6/30/2023 11:08 AM
Hello,

We know that you can't give us support on domain policies but that's not the issue here.
The issue right now is that when we try to login into a domain account in the SiteKiosk through the "Services" of Windows, and when the SiteKiosk is rebooted it says that we have to re-register the SiteKiosk, when the SiteKiosk has already been activated before.

Could you help us with reactivating the license on this SiteKiosk?
This license is only used for one device and one device only.

Best Regards,
Tom
Re: Printing in SiteKiosk 6/30/2023 11:27 AM
Hello,

Please first make sure starting SiteKiosk normally again (not “through the ‘"Services" of Windows’).

Also see here:
https://www.sitekiosk.com/wp-content/uploads/sitekiosk_quick_setup_guide.pdf#page=7
https://www.sitekiosk.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?select_starting_mode.htm

If then the problem still occurs:
The license of SiteKiosk Classic Windows is stored in the Windows registry and for the validity of the license it generally does not matter how you start SiteKiosk.
Therefore, please contact our sales via e-mail with the information which license you use (license name / license code) and a screenshot of the error message.
Contact: https://www.sitekiosk.com/eu/contact/


Regards,
Michael Olbrich
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