Ticket ID: 26526 Creation Date: 7/24/2023 6:02 PM Product: SiteKiosk Online Client Attachment: -
TicketType: Support Request Version: 9.9.6181 Language: English
Views: 2609 Last Modification Date: 8/23/2023 8:09 PM Platform:
Level: Closed

Support Request: Sitekiosk won't start

Description

SiteKiosk was not able to start properly for 10 times in 1200 seconds or the SiteRemote Client service did not start in time, therefore the emergency screen has been started.

Answer: (3)
Re: Sitekiosk won't start 7/24/2023 10:59 PM
Hello,

Thank you for your inquiry. Based on the logs below:

30 0000 2023-07-24 10:03:17 -0400 [SiteKiosk] Warning: System shutdown attempt (WM_QUERYENDSESSION). Abnormal program termination expected.
30 0000 2023-07-24 10:03:17 -0400 [SiteKiosk] Warning: System shutdown attempt (WM_ENDSESSION). Abnormal program termination expected.
40 03eb 2023-07-24 10:03:10 -0400 [SiteKiosk] abnormal sitekiosk program termination
20 03e9 2023-07-24 10:08:58 -0400 [SiteKiosk] started
40 0400 2023-07-24 10:09:00 -0400 [SiteKiosk] SiteKiosk was not able to start properly for 10 times in 1200 seconds or the SiteRemote Client service did not start in time, therefore the emergency screen has been started.

You will find a recent and similar topic: https://www.sitekiosk.com/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=26523

In general, you can change how restart requests are sent to this computer or you can find other tips to extend the Watchdog timer here (FAQ on Emergency Screen): https://www.sitekiosk.com/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=25180

You can find more Watchdog configuration options here: https://www.sitekiosk.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?manuell_editierbare_optionen.htm

Best regards,
Andre.
Re: Sitekiosk won't start 7/26/2023 7:28 PM
I changed the timeout from 30 to 120 as suggested in your link. I still get the same error.
Re: Sitekiosk won't start 7/26/2023 7:43 PM
Hello,

You can find more Watchdog configuration options here: https://www.sitekiosk.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?manuell_editierbare_optionen.htm

There is nothing else that can be done. You have to find out why your computer need to reboot (time taken to complete) often outside of the normal scheduled daily restart. Or you can adjust how SiteKiosk react to those situations by the link above.

Best regards,
Andre.
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