You can use the support section on our website at
http://www.provisio.com, send a support request via
email or contact us by
phone.
1.1 What support does cover
Supported are all requests that are related directly to SiteKiosk software:
- Download of SiteKiosk Android
- Installation of SiteKiosk Android
- Configuration of SiteKiosk Android
- Updates and upgrades for SiteKiosk Android
- Error in the SiteKiosk Android software
1.2 What support does NOT cover
We are unable to provide free support in connection with certain problems or topics including:
- Setting up a tablet
- Setting up and configuring third-party hardware
- Use of third-party applications in conjunction with SiteKiosk Android
- Creating new SiteKiosk Android browser skins
(we will be happy to create your custom browser layout for a charge)
- Creating your own HTML pages
- Creating scripts
- Programming SiteKiosk Object Model scripts
2. Information on updates
2.1 Free updates and support for 12 months
Updates and support will be free for 12 months from the time you purchased your license.
2.2 Updates at a charge
You will be able to
purchase new versions at a reduced price after the 12 months period of free support and free updates ended.
3.2 Direct email support
Specific requests are best submitted by email. Click
here to find our email addresses.
To help us quickly find a solution to your technical problems, we ask that you provide us with an error description of every step so that we can replicate your problem and tells us about the software component you are using (including version and build number, e. g. SiteKiosk Android 1.8.136) as well as the version of your Android system.
3.3 Phone support
We also provide free support over the phone. Click
here to find the right number to call.